Order & Shipping

Orders & Shipping Policy

 How do I know if my order went through?

Once you have placed your order, you will receive an order confirmation usually within 24 hours. Once your order has left you will receive a second email with a tracking number.

If a colorway is sold out, will more be arriving?

Yes and No… some popular colorways will be back in stock, so depending what the color way is, we might order more. Feel free to email us info@TNHardcoreToque.com or pick your second favorite!

How can I cancel or change my order?

Mistakes happen.  To cancel or change your order you will need to get in touch with us via email info@TNHardcoreToque.com on the same day the order was placed.  

When will my order ship?

Your order will ship within 48 hours of the order being placed. Regular shipping takes about 5 to 8 business days in Canada via Canada Post Express Post. Unfortunately, any delay caused by the postal services are out of our hands. 

Orders are shipped on regular business days, Monday to Friday, excluding statutory holidays. 

What happens if you no longer have the item I ordered, in stock?

When a situation like this does arise we will contact you to offer a suitable alternative that bears a similar function, style, and price to that of the original item. If there are no alternatives that are going to work for you, not to worry, the item will be removed from your order and a refund will be issued.

How much is Shipping within Canada?

We offer a flat shipping rate of $12.99* on all orders shipping within Canada.   

Canada Post: Express Post 4-8 business days

My Address is a PO Box, is that OK?

In Canada, we can ship to a P.O. box via Canada Post Express Post.

Do you offer international shipping?

At this time we only ship our products within Canada.  Stay tune for International Shipping Coming Soon!

*Shipping Rate may change at any time.